Refund policy

At Dvine Artz, we are committed to ensuring complete satisfaction with your purchase. If for any reason you are not fully satisfied, we're here to assist you with our Return, Refund, and Replacement process.

1. Return Policy

We accept returns on eligible items within 5 days of receiving your order. To be eligible for a return, please follow the conditions below:

  • The product must be unused and in original condition, with all packaging intact.

  • Return requests must be submitted within 5 days from delivery.

  • UV Painting Stickers: These items must remain in their original, sealed packaging.

  • God Statues: These should not be damaged, scratched, or used. Ensure the statue is returned in its original condition and packaging.

  • Customers are responsible for return shipping charges, unless the return is due to a defect or error on our part.

2. Refund Policy

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 7-15 business days.

  • Shipping fees are non-refundable.

  • Products marked as “final sale” or customized are not eligible for refunds.

3. Replacement Policy

If you have received a damaged or defective product, we offer a replacement:

  • Contact us within 24 hours of receiving the product.

  • Provide proof of damage (e.g., photos of the damaged product and packaging opening video).

  • We will send you a replacement at no additional cost, including free return shipping for the damaged item.

4. How to Request a Return, Refund, or Replacement

To initiate a return, refund, or replacement request, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [insert email address] or call us at [insert phone number] within 5 days of receiving the product.

  2. Provide Details: Include your order number, product details, and the reason for your return or replacement request. If applicable, include photos of the damaged items.

  3. Return Instructions: Our team will provide you with the return address and further instructions.

5. Non-Returnable & Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Custom or personalized items (e.g., custom-made god statues, custom UV stickers).

  • Discounted items (unless specified otherwise).

  • Products marked as “final sale” or “non-returnable” at the time of purchase.

Note:

To ensure smooth resolution of any issues related to your order, we kindly request that you record a video while unboxing the parcel at the time of delivery. This video will be required to process any request for return or replacement of the product.

The unboxing video also enables us to file a claim with the courier service, if necessary.

We reserve the right to refuse a return or refund request if the terms and conditions are not met.

For any concerns or queries, please feel free to contact our customer service team.